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Information for Personal Online Banking Users

Read more about what is changing and what you may need to do if you are a current online banking user. 

 
 
Usernames & Passwords

​You will no longer use your current Username to login to online banking. If you have a debit card, this will become your username. 

If you have yet to login to online banking since our switch, please call us in branch.

Account Display

If you hold joint accounts, the look of how your accounts display will change. They will no longer be grouped by membership, instead you will have one list of all the accounts you are on. 

 
Interac e-Transfers

Your Interac e-Transfer profile and recipients
will not convert over to the new system. You will have to re-add your recipients and re-enroll in Autodeposit, if you are currently enrolled. We encourage you to take a screenshot of your current recipients, so you can easily re-add them to your new profile after the switch. See a step-by-step guide here.

Mobile App

If you are a current mobile app user, you will have to set up the Quickview feature again after conversion. See step-by-step intructions here. If you continue to experience issues after conversion, please delete the app and download it again. 

 

 

If you were previously registered for autodeposit prior to our conversion weekend, you must re-register to continue to receive your incoming Interac e-Transfers. 

 

For those previously registered, if you do not re-register for autodeposit and an Interac e-Transfer is sent to you, the funds will be rejected and sent back to the sender. You will receive an email advising you to reach out to your financial institution. 

 

What should you do? Log into online banking and complete your autodeposit registration. Don't forget to verify your registration with the confirmation email sent to you by Interac. Autodeposit can be found in online banking under the Transfers and Send Interac e-Transfer section. Once your registration is confirmed, the sender will need to re-send the Interac e-Transfer. You will then be able to receive any future e-transfers as well. Thank you for your continued support. Please reach out to your branch with any questions.

Logging in the first time starting Monday, April 19th

Step-by-step instructions

If you are a current online banking user, you will receive a temporary password in the mail a few weeks before conversion. It is important that you keep this letter in a safe spot, to use after conversion weekend. 

  • You will use the provided temporary password to login to online banking for the first time. These temporary passwords have now expired. If you have yet to login to online banking since our switch, you will need to call us in branch to get access to your accounts.
  • You will then be prompted to change your password. Please note our password requirements will be changing. 
  • You will then be asked to set up new personal security questions. 
  • Once this is all complete, you will be taken to the Account Summary page where you will see all of your accounts and information. 

Please note, each member needs their own login ID and password; they are not to be shared. 

If you experience difficulties or have any questions or concerns, reach out to us. We are here to help. Please note that we expect to experience a larger call volume for the week or two following conversion, so wait times may be longer than normal. 

Watch our video for a step-by-step walkthrough of how to access your online banking:

 

 

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Help & FAQ

Guide to Downloading Account Activity
Guide to Taking Screenshot of e-Transfer Recipients
Guide to Enabling Mobile App QuickView
Guide to Cancelling a Pending Interac e-Transfer
 

All online and mobile banking will be unavailable from Friday, April 16th at 3:00 pm until the morning of Monday, April 19th as we undergo our conversion process. 

After online banking is back up and running, you will be required to use a new login format. 

If you are an active online banking user, you will receive a temporary password in the mail leading up to conversion weekend. You will use this the first time you login. 

If you have a debit card, this will be your username. You will enter the 19-digit number. If you do not have a debit card, you should have received a new username in the mail. 

If you have a debit card, this will be your new username going forward. You should enter the full 19-digit number shown on the front of the card as your Member Card number. 

If you do not have a debit card, you should have received a new username in the mail. If you believe you should have received this letter but have not, please give us a call in branch. 

If you have multiple debit cards connecting to one or more of your personal accounts at Northern Birch Credit Union, you can use any of these as your username when logging into online banking. You can always call us in branch for clarification.

As we upgrade our banking system, not all information like your account activity will migrate over. 

When you log into online banking after the upgrade, your closing balance as of Friday, April 16th will become your opening balance as of Monday, April 19th. You will not see transaction history from Friday, April 16th or earlier. 

We encourage everyone to download their account history before Friday, April 16th. You can also connect with us in branch to have statement history emailed or mailed to you, and history will continue to be accessible in our branches in the future. 

There may be various reasons why you did not receive a temporary password in the mail prior to our conversion weekend. Maybe your online account has not been active, or we have the wrong address on file for you. Please give us a call in branch. We are here to help.

 

We are here to help.

Call or email us with any questions or issues.

​We're here to walk you through the changes.

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Give us a call or send us an email. 

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