Online Banking FAQ

Welcome to our new website!

Welcome to our new site and online banking! MemberDirect® online banking gives you the freedom to bank whenever and where ever you choose — 24 hours a day, 7 days a week.

You can login from any page of the website using the blue "Online Banking" button on the right side of your screen. A new feature of our website, is that you can navigate throughout the entire website while staying logged in.

Our mobile banking apps will be launching within the next two weeks - stay tuned for details!

Other features include:
  • View account information and receive updated balances
  • Pay bills and set up scheduled bill payments
  • Add or remove bills - choose from our list of hundreds of vendors
  • Transfer funds between your accounts
  • Download statement information to 3rd party software such as Intuit's Quicken, Money or Quickbooks
  • Order cheques through online banking
  • Create stop payments
  • Receive various different alerts either by email or text message
  • Send or receive Interac e-Transfers®
  • Pay your business CRA taxes

Why did ECU upgrade the website and online banking? Expand/Collapse

We wanted to make sure our members have the best tools and services to help you manage your money. That meant upgrading and partnering with Central1 to be able to provide you with new technology. With our new MemberDirect Integrated website and online banking, we are ensuring that our members have easy and safe access to their accounts wherever they may be. This new partnership also allows us to easily adopt new products and technology in the future.

Did my User ID or password for online banking change? Expand/Collapse

No, your User ID and password did not change.

However, if your password is shorter than 6 characters (letters, numbers or a combination), you will need to contact us in branch at 416-465-4659 during normal business hours to reset your password and gain access to your account.

Will I need to re-set up my eTransfer sender profile or my list of recipients? Expand/Collapse

Yes, both your sender profile and your list of recipients will need to be re-added to your account.

How is the new online banking different from the existing online banking? Expand/Collapse

Not only do you have access to some new features, like online cheque ordering, but you can now login from any page on our website. Plus, once you're logged into online banking, you can easily navigate our website while staying logged in.

When are the mobile banking apps coming out? Expand/Collapse

The mobile apps for both Android and Apple have now launched. Click here for details.

Why can I no longer rename my accounts? Expand/Collapse

Unfortunately, our new online banking platform does not offer this service. But, you can always call us in branch to request a name change of your account!

How do I order cheques online? Expand/Collapse

Once you've logged into online banking, on the left hand menu go to "Account Services" and "Order Cheques". Fill in the form will all of the correct information and click "Order Cheques". We will follow up with you if we have any further questions. You can expect the cheques to be mailed to you within 7-10 days.

Why do I need to re-select my Personal Verification Questions? Expand/Collapse

As we are using a new system, the first time you login to your account online, you will need to select new Security Questions. From then on, if you need to change these questions, you can do so under "Profile and Preferences" on the lefthand menu in online banking.

What if I don't remember the Personal Verification Questions I've set up? Expand/Collapse

In order to reset these questions, you will need to call us in branch during regular hours.

Are there restrictions to my online banking password? Expand/Collapse

Your password must be a minimum of 8 characters long.

How do I download my account statements online? Expand/Collapse

Go into the Account Activity of your selected account. Fill in the information of date ranges, or months which you require a statement for. Click on "Advanced Options". Under the Format menu, choose which format you would like to statement to be downloaded.
 

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