Frequently asked questions about the mobile banking app

How do I download the mobile app?
The Estonian Credit union can be downloaded easily. 

For Apple users:
1. Using your Apple device, search "Estonian CU Mobile App" in the App store.
2. Select the app icon, and verify that the author of the app is Estonian Credit Union.
3. Tap the icon marked "Free", then tap again when it changes to "Install"

For Android users:
1. Using your Android device, tap the search icon and search for "Estonian CU" on Google Play™
2. Select the app icon, and verify that the author of the app is Estonian Credit Union
3. Tap the icon marked "Install" then tap "Accept" in the next screen

Is the app free?
The Estonian CU mobile app is free for our members to download and we will never charge you for the app. However, since the mobile app uses data, your carrier may charge, standard data and messaging rates may apply.

What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without having to login first.

Does the QuickView feature automatically display my balances?
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings/Preferences on the mobile app.

If my phone is lost or stolen, will my information be at risk?
Your account can only be accessed by entering your password. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our online banking website. As a rule, you should contact your mobile carrier right away to deactivate your phone if it is lost. You may also change your password by contacting us.

How do I remove the app from my device?
For iPhone users: removing the app is as easy as tapping and holding your finger down on the Estonian CU Mobile App icon, then tapping the "X" in the top right corner.
For Android users: if you've installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:
1. Visit your device's Settings Menu > Apps or Application Manager
2. Touch the app you'd like to uninstall
3. Select uninstall
 

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