Frequently Asked Questions

Q: Are there limits to how much money I can send and receive?

When sending:

  • Minimum transaction $5
  • Maximum per transfer sending limit $3,000
  • Daily rolling* sending limit $3,000
  • Cumulative maximum 7 day rolling sending limit $10,000
  • Cumulative maximum 30 day rolling sending limit $20,000

When receiving:

  • Maximum per transfer incoming limit $10,000
  • Cumulative maximum 7 day rolling incoming limit $70,000
  • Cumulative maximum 30 day rolling incoming limit $300,000

*Rolling limits are calculated by day and time the INTERAC e-Transfer is sent e.g. If the first transaction is sent at 11:30 am, "day" is calculated on the 24 hour rolling period which will end at 11:29 am the next day.

Q: How secure is it to send money by email?

Members are not sending money by email; only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money is transferred using Online Banking.

Security is very important to us and we do our best to ensure that our member accounts are safe. It's important that our members be aware of their account and security responsibilities and the conditions applicable to e-Transfers.

Q: How do I create or edit my INTERAC® e-Transfer Profile?

Go into Online Banking and click “eTransfers”. The first time you send an INTERAC® e-Transfer, you will be prompted to set up a profile consisting of your name and email address. This is the information that will be used by INTERAC® to complete your e-Transfers. At any time, you can update this information by simply clicking on Edit Sender Profile.

Q: How do I add a recipient to my profile?

Once you have set up your profile and you are ready to send funds to someone, simply click on the "Add New Recipient" link below the "Transfer To" dropdown on the "Send INTERAC® e-Transfer" page, and enter the required information. You can delete this recipient at any time, or have easy access to them through the dropdown list for future payments.

Q: When will my recipient be notified they have access to the funds?

An email will be sent to the recipient within 30 minutes after the sender requests the e-Transfer. The notification will contain a link – the recipient just follows the instructions to pick up the funds.

Q: At any time, can I verify the status of the e-Transfer?

Absolutely! Simply view the Pending e-Transfer page. It will indicate whether your e-Transfer has been received and deposited.

Q: What happens when someone receives an INTERAC® e-Transfer?

Recipients will get an email containing a link to the Deposit your Transfer page on the INTERAC® site. From there, the recipient is walked through a user-friendly interface that enables a quick deposit. They choose which bank account to deposit their funds to.

Q: Can I cancel the INTERAC® e-Transfer at any time?

You can cancel your transfer after the notification has been sent to the recipient up until the time they accept it. Just click on the Cancel link located beside the Pending INTERAC® e-Transfers page. Please note that the initial sending fee will not be refunded.

Q: What happens if the recipient wants to refuse my e-Transfer?

When the recipient receives the transfer notice, they have the option to accept or refuse the transfer. If they choose to refuse the transfer, an email will be sent to you to let you know. You will then need to officially cancel the transfer on the Pending INTERAC® e-Transfers page and the money, less the initial fees, will be returned to your account almost immediately. If you don't cancel the e-Transfer, the funds will be returned to your account within 67 days from the date you sent the initial transfer.

Q: I want to send funds to someone but their financial institution does not have INTERAC® e-Transfers.

NOTE: As of July 1, 2018, there is no longer an option to deposit Interac e-Transfer transactions offline (without access to online banking). You are encouraged to deposit Interac e-Transfer transactions via online or mobile banking at one of the participating financial institutions.

Check the list of participating financial institutions before sending the INTERAC® e-Transfer.

Q: What happens if the recipient doesn't pick up the transfer?

If the recipient has not picked up their transfer, you can resend the notice by clicking Resend Notice beside the transfer status on the Pending INTERAC® e-Transfers page. If the transfer has not been picked up by the recipient 30 days after the date sent, the transaction will expire and notification will be sent to the sender. The sender then has 30 days to cancel the transaction to reclaim their funds (minus the service charge) by clicking Cancel beside the transfer status on the Pending INTERAC® e-Transfers page. If the sender does not cancel the transaction by this time INTERAC® will do so and the funds will be returned to the sender (minus the initial service charge) within seven days.

 

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