Frequently Asked Questions

What is Deposit Anywhere™?

Deposit Anywhere is a new feature on our mobile app that allows you to deposit cheques by taking a photo of them and submitting them to ECU, anywhere, day or night.

How do I get Deposit Anywhere™?

Deposit Anywhere is available on ECUs mobile banking app. Download the iPhone or Android app.

You will need your User ID and password to log into your account. If you need help with login information, please contact us in branch.

How do I use Deposit Anywhere™?

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the "deposit" button, select the account you'd like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap "submit". The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere™?

No. There are no fees to use this service.

What types of cheques can I deposit?

You can deposit cheques payable in Canadian Dollars and drawn at any Canadian financial institution. The cheques must be payable to the account holder. Please make sure you do not deposit any post-dated or foreign currency cheques.

Do I have to mail in the cheques afterwards?

No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What whould I do with my paper cheque afterwards?

The cheques should be destroyed after 90 days.

Will the funds be accessible right away?

Similar to deposits made in branch, standard holds on items apply and funds will require 5 days to clear.

What happens if I enter the wrong amount by mistake?

Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call us anytime at 416-465-4659 and we’ll be happy to assist you.

Is depositing cheques with a mobile phone safe?

Yes. As a feature on our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking service.
 

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